Terms & Conditions

Terms and Conditions

Welcome to KĀPENA HOTEL SIARGAO 🌿

Please review the below terms and conditions. 

🌿 Sustainability
KĀPENA HOTEL SIARGAO is a sustainable hotel operating entirely on solar power.
All water used throughout the hotel passes through a 3-stage filtration system.

🔊 Noise Advisory

The hotel is located in the central nightlife area.
Ambient noise may be heard until approximately 12:00 AM.✔ Complimentary earplugs are available upon request.

🧻 Plumbing Notice

Siargao Island has sensitive plumbing systems.
To help prevent blockages, please do not flush tissue paper or sanitary items in the toilet.
A trash bin is provided for proper disposal. Thank you for your understanding 🤍

🧹 Housekeeping
Room cleaning is available upon request at reception to support our sustainability efforts.

🔑 Room Responsibility

Guests are responsible for the room and its contents.Any damages incurred will be charged accordingly.Lost keychain or unreturned keys will incur a ₱500 replacement fee.

🛎 Guest Assistance

For water refills, toiletries, housekeeping, or concerns,
please visit Reception for assistance.

🚭 No Smoking Policy
KĀPENA HOTEL SIARGAO is a non-smoking property.
Smoking inside the rooms or indoor areas is strictly prohibited.
A ₱5,000 cleaning and deodorizing fee will be charged for any violation.

💵🔙Refund Policy

Kapena Siargao, operated by ABRB FOODS INC., follows the cancellation and refund conditions stated during the booking process.

Direct bookings: Refund eligibility depends on the cancellation policy and rate selected at the time of booking. Some reservations may be fully refundable, subject to a cancellation deadline, while others may be partially refundable or non-refundable.

Cancellations: Cancellation requests should be made using the contact details provided on our website and are subject to the terms of the specific reservation.

Refund processing: Approved refunds will generally be returned through the original payment method. Processing times may vary depending on the bank or payment provider.

Non-refundable bookings: Reservations marked as non-refundable are generally not eligible for a refund, except where required by applicable law.

Third-party bookings: Reservations made through platforms are subject to the cancellation and refund policies of the respective platform. Guests should contact the platform directly for refund requests.

No-shows and early departures: These may be subject to the cancellation and booking conditions applicable to the reservation.

For refund or cancellation inquiries, please contact Kapena Siargao through the contact information provided on our website.

Thank you for staying at KĀPENA HOTEL SIARGAO 

SMS and Text Messaging Policy

We use a guest messaging platform to communicate with you regarding your stay. By providing your phone number during the booking process, you consent to receive text messages from the property.

Purpose: Text messaging may be used to send check-in instructions, access information, room readiness updates, and to respond to your requests during your stay.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive. You will receive a final confirmation message, after which no further SMS messages will be sent.

Help: If you experience issues or need assistance, you may reply HELP or contact the front desk directly.

Privacy of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.